Should we let each department pick its own first use case?

Collect inputs departmentally but score centrally with shared criteria — otherwise integration and ROI narratives fragment.

How do we score processes with intangible benefits?

Include brand risk, employee experience, and audit readiness as weighted factors with documented assumptions — not hand-waved.

What if political sponsors override low scores?

Document overrides and revisit KPIs strictly — politics happens, but scorecards preserve learning.

Do we need a platform before picking processes?

Define integration standards early; first use case can be narrow if architecture avoids one-off silos.

How often should we re-prioritize?

Quarterly light refresh; annual deep rescoring after budget and strategy cycles.

Can consultants run the scoring workshop?

Yes, but internal owners must own data inputs and KPI accountability after consultants leave.

Which Business Processes to Automate First (ROI Prioritization Framework)

Every department wants automation budget, but ROI lives in the sequence you choose. Use this framework to score processes by volume, variance, risk, and…

Which Business Processes to Automate First (ROI… | Altus ConnectLoading Altus Connect...